CASH ON DELIVERY (COD)
How do I pay Cash on Delivery (COD)?
Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:
Click ‘Proceed to Checkout’
Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
In the Payment Information form, select “Cash on Delivery” Click on “Place Order”
Note your Order Number which will be provided to you at the "Thank You" page
Your package will be delivered by our courier partner.
You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
Are there any additional charges for Cash on Delivery for eg. cash handling charges?
There are no additional or hidden charges for Cash on Delivery.
In how many destinations is this service available?
The COD service is available all over Pakistan.
If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?
In cases where multiple items are ordered, typically, we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.
DELIVERY OF ORDER
What is the delivery time?
Order delivery takes 5-8 business days, depending on the size and availability of the ordered products.
What could be the reasons for the delayed delivery of my order?
Timely delivery is subject to the availability of stock and payment authorizations.
What are the delivery charges?
FLAT PKR 150 shipping charges nationwide.
How do I check the delivery status?
All items sold at Zain Salari Studio are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email and SMS once your order is dispatched. You can then enter that tracking ID on the courier company’s website to track your order.
What means do you use to deliver the order?
We ship all over Pakistan through our courier partners.
PAYMENTS
How shall I make a payment?
The following are the payment options available for your convenience:
Cash On Delivery (COD)
Credit Card / Debit Card
Bank Transfer
Is it safe to use my credit/debit card to make payments?
Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential; at no point will we share, rent, or sell your personal information. However, currently we are providing COD only.
Can I make a payment in cash?
Yes. Our Cash On Delivery (COD) service enables you to do that.
Do I have to pay any taxes on the order I place?
No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the product price.
How do I know that my order has been confirmed?
Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in case of online payments), or SMS verification of the contact number has been carried out (in case of Cash On Delivery).
How can I update/edit my shipping or billing address details?
Please sign in and click on “My Account”. You will be able to edit/update your particulars in your account and save them for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
What are the benefits of signing up with you?
By signing up for an account with Zain Salari Studio, you will be able to access and manage your account information easily. This includes:
Changing your password
Updating your billing or shipping address
Checking your order status
Viewing your complete order history
Managing your email preference settings (eg. Choose whether to receive emails from Zain Salari Studio
Update Address Book
How will I know how much my order costs?
You will get to know the complete cost for your order at the checkout page. Upon ordering an item, you will receive a confirmation email with complete details for your order, including shipping charges.
In what currency are the prices displayed in?
Prices on our website in Pakistan are displayed in PKR.
Billing Information
If you’ve signed in to Zain Salari Studio, the billing information will already be entered into the billing information field.
If you haven’t registered with Zain Salari Studio, you will be required to enter your Name and Address. You will also be offered an easy option to register at this point if you desire.
At the bottom of both screens, a ‘Ship to this address’ or ‘Ship to a different address’ option will be available. This is important if you pay with a credit card and need your product to be shipped to an address different from the one linked to your bank information. If you select ‘Ship to a different address,’ you’ll be taken to a screen titled ‘Shipping Information’ where you will be required to enter the complete address for where your product is to be shipped. Once you’ve completed entering this information, click on the continue button.
Payment Information
A summary of the information you’ve entered so far for your Billing Information and Shipping Method is shown at the top of the payment information screen. It is important to review this and make any necessary changes. The next section of the Payment Information screen shows you an order summary including the products you ordered, their price, quantity, subtotal, cost of shipping, method and Grand Total. The section next to this lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements, visit the Payments FAQ section.
The final step in completing your online shopping experience is ‘Place Order’. Once you click on it, you will receive an Order Number and an email confirming your purchase. This information must be kept safe with you until you receive your order since it can be used for tracking your shipment and other queries related to your purchase.
How will I know if Zain Salari Studio has received my order?
Once your order has been logged, you will receive an email containing the details of your order. A unique Order ID, listing and price of the item(s) you have ordered will be provided to you in this email.
Can I add items to the existing order?
Yes, you can combine orders or add items to an existing order if the order has not been processed.
Can I suggest changes to an order?
Yes, you can make changes to an order within 24 hours of order placement by sending us a request through email. Changes will only be made if the order has not been processed.